Restaurant Privacy Notice Template

1.About This Notice

When you place an order with our restaurant through a GetBrovo-powered ordering page, both the Restaurant and GetBrovo may process certain information.

GetBrovo provides the technology platform that supports online ordering, payment tools, customer communication, delivery integrations, loyalty tools, and related services.

The Restaurant is responsible for preparing and fulfilling your order, customer service related to the food order, menu information, pricing, taxes, refunds related to restaurant issues, and any restaurant marketing we choose to send where permitted.

2.Information We May Receive

When you place an order or interact with our restaurant online, we may receive information such as:

• Your name
• Phone number
• Email address
• Delivery address
• Saved address information
• Order details
• Order history
• Pickup or delivery preference
• Delivery instructions
• Special instructions
• Allergy or dietary notes you choose to provide
• Payment status
• Coupon, loyalty, or rewards activity
• Marketing opt-in or opt-out preferences
• Customer support messages

We may also receive order and customer information through GetBrovo's restaurant dashboard and related tools.

3.How We Use Customer Information

We may use customer information to:

• Receive and prepare your order
• Confirm order details
• Contact you about your order
• Prepare pickup or delivery orders
• Handle customer service questions
• Process refunds, credits, or order adjustments
• Review order history
• Improve our menu and service
• Manage loyalty, coupons, rewards, or promotions
• Send marketing messages only where proper consent exists
• Prevent fraud, abuse, or order misuse
• Comply with legal, tax, accounting, and operational requirements

4.Order Fulfillment and Customer Support

We use your information to prepare and complete your order.

If there is a problem with food quality, missing items, incorrect items, special instructions, allergies, pickup, delivery, or refund requests related to the restaurant order, you should contact the Restaurant directly.

GetBrovo may help provide technology tools or support, but the Restaurant is responsible for restaurant-related customer service issues.

5.SMS and Email Messages

You may receive transactional messages related to your order, such as:

• OTP verification codes
• Order confirmation
• Payment link
• Receipt
• Ready for pickup
• Out for delivery
• Delivery tracking link
• Order support updates

These messages are related to your order or account.

Marketing messages are separate. Marketing messages may include:

• Coupons
• Special offers
• Loyalty rewards
• Win-back campaigns
• Holiday promotions
• New menu item updates

We should only send promotional SMS or promotional email when you have provided the required consent and have not opted out.

You may opt out of promotional SMS by replying STOP where supported. You may opt out of promotional email using the unsubscribe link or other method provided.

6.Sharing With GetBrovo and Service Providers

We use GetBrovo to operate our online ordering experience and related tools.

Customer information may be shared with GetBrovo so GetBrovo can help:

• Process and route orders
• Support checkout
• Send order updates
• Support OTP verification
• Process payment information through payment providers
• Support delivery integrations
• Manage customer database tools
• Support loyalty and marketing tools
• Provide technical support
• Improve platform performance and security

We may also share information with payment processors, SMS/email providers, delivery providers, address/map services, analytics tools, and other service providers needed to operate online ordering.

7.Delivery Providers

If you place a delivery order, your information may be shared with delivery providers to complete the delivery.

This may include:

• Your name
• Phone number
• Delivery address
• Restaurant pickup address
• Delivery instructions
• Order or tracking ID

Delivery may be handled by our own restaurant delivery staff or by third-party delivery providers such as Uber Direct, DoorDash Drive, or similar providers.

Third-party delivery providers may process your information under their own terms and privacy policies.

8.Payment Information

Online payments may be processed by third-party payment providers, such as Stripe.

The Restaurant does not receive or store your full raw credit card number or CVV through GetBrovo.

We may receive payment-related information such as payment status, order total, refund status, last four digits of a card, or transaction ID.

9.Allergies and Special Instructions

If you provide allergy notes, dietary notes, or special instructions, we use that information to try to prepare your order correctly.

However, customers with serious allergies or dietary restrictions should contact the Restaurant directly before placing an order.

The Restaurant is responsible for ingredients, preparation, packaging, and allergy-related handling.

10.Customer Choices

You may contact the Restaurant to ask questions about your order or restaurant-related use of your information.

You may also contact GetBrovo for platform-related privacy questions, account deletion requests, or questions about how GetBrovo processes data through the platform.

Marketing preferences may be managed through opt-out links, SMS STOP replies where supported, or other methods provided.

11.Data Retention

We may keep customer information for as long as reasonably needed to:

• Complete orders
• Provide customer service
• Manage refunds or disputes
• Maintain loyalty or rewards records
• Prevent fraud or abuse
• Comply with legal, tax, accounting, and business requirements
• Operate our restaurant business

GetBrovo may also retain certain records as described in the GetBrovo Privacy Policy.

12.Security

We take reasonable steps to protect customer information.

However, no system is 100% secure. Customers should keep their phone numbers, email accounts, OTP codes, and account access secure.

13.Changes to This Notice

We may update this Restaurant Privacy Notice from time to time.

Updated versions may be posted on our website, online ordering page, or another customer-facing page.

14.Contact

For restaurant order questions, please contact:

[Restaurant Name]

Address: [Restaurant Address]

Phone: [Restaurant Phone]

Email: [Restaurant Email]

For GetBrovo platform privacy questions, please contact:

GetBrovo LLC

Email: [email protected]

Website: growbrovo.com