GetBrovo Restaurant Partner Agreement

1.Our Restaurant Partners

GetBrovo is built by a restaurant owner for restaurant owners. Our goal is to help our Restaurant Partners get more direct orders, build stronger customer relationships, use their own customer data, and reduce dependency on third-party marketplaces.

This Agreement explains how GetBrovo works with Restaurant Partners and what each side is responsible for.

GetBrovo provides technology tools. The Restaurant Partner operates the restaurant.

2.What GetBrovo Provides

GetBrovo may provide access to software, websites, dashboards, ordering tools, payment tools, marketing tools, delivery integrations, hardware configuration, and related services, including:

• Restaurant online ordering website
• Customer ordering experience
• Restaurant dashboard
• Kitchen tablet/order management app
• Menu, category, item, size, and modifier tools
• Customer database tools
• SMS and email order notifications
• SMS and email marketing tools
• Coupons, loyalty, referral, and win-back campaign tools
• Stripe Connect payment integration
• Pickup order flow
• In-house delivery tools
• Third-party delivery integrations, including Uber Direct and DoorDash Drive
• Super admin support and platform management tools
• Future creator, campaign tracking, or attribution features if enabled

GetBrovo may update, improve, remove, pause, or replace features from time to time.

3.What GetBrovo Is Not

GetBrovo is a technology platform only.

GetBrovo is not:

• A restaurant
• A food preparation business
• A food safety inspector
• A tax advisor
• A payment processor
• A bank
• A delivery company
• An employer of restaurant staff or restaurant drivers
• The seller of the food or beverages ordered by customers

The Restaurant Partner remains responsible for its restaurant operations, food, staff, drivers, menu, pricing, taxes, customer service, refunds, and compliance with applicable law.

4.Restaurant Partner Responsibilities

The Restaurant Partner is responsible for:

• Keeping menu items, descriptions, photos, pricing, sizes, modifiers, and availability accurate
• Setting and updating business hours
• Setting pickup and delivery rules
• Preparing orders correctly and on time
• Packaging orders properly
• Maintaining food safety standards
• Following health department rules and food service laws
• Providing accurate allergen, ingredient, and special instruction information
• Managing staff and in-house delivery drivers
• Responding to customer issues related to food, missing items, wrong items, delays, refunds, and restaurant operations
• Maintaining any required restaurant licenses, permits, insurance, and tax registrations
• Using the GetBrovo dashboard and tools responsibly

GetBrovo may provide tools and support, but the Restaurant Partner remains responsible for the restaurant's business decisions and operations.

5.Menu, Prices, Availability, and Taxes

The Restaurant Partner is responsible for all menu information displayed through GetBrovo.

This includes:

• Item names
• Item descriptions
• Photos
• Prices
• Sizes
• Modifier names and prices
• Availability
• Tax settings
• Delivery zones
• Pickup and delivery timing
• Special instructions
• Allergy or dietary notes

GetBrovo may provide tools to help the Restaurant Partner enter or manage this information, but GetBrovo does not guarantee that menu, pricing, tax, or availability information is correct.

The Restaurant Partner is responsible for reviewing and approving its menu before going live.

6.Taxes

The Restaurant Partner is solely responsible for determining, configuring, collecting, reporting, and remitting all applicable taxes related to orders, menu items, delivery charges, service charges, tips, or any other taxable amounts.

GetBrovo may provide tools that allow the Restaurant Partner to enter tax rates, show estimated taxes at checkout, and include collected tax in the order total. GetBrovo does not provide tax advice and does not guarantee that any tax setting or calculation is correct.

Any tax amount collected from customers is collected for the Restaurant Partner and is not GetBrovo revenue, unless applicable law requires a different treatment.

Unless GetBrovo is legally required to collect or remit taxes directly, the Restaurant Partner remains responsible for filing, reporting, and remitting all taxes to the proper tax authorities.

If an order is refunded, cancelled, adjusted, or disputed, the Restaurant Partner is responsible for handling any related tax adjustment or reporting.

7.Stripe Connect and Card Processing

GetBrovo uses Stripe Connect and related Stripe services to process online card payments and route payments between customers, Restaurant Partners, and GetBrovo.

To use GetBrovo, the Restaurant Partner may be required to create, connect, and maintain an active Stripe account. The Restaurant Partner agrees to comply with Stripe's applicable terms as a connected account, including Stripe Connect and connected account requirements. See: https://stripe.com/legal/connect-account

Unless GetBrovo agrees otherwise in writing, the Restaurant Partner is responsible for all card processing costs, Stripe fees, dispute fees, chargebacks, refunds, and payment-related costs connected to orders processed for that Restaurant Partner.

At this time, card processing cost responsibility is not optional for the Restaurant Partner. The Restaurant Partner is responsible for these card processing costs, and GetBrovo may deduct, pass through, withhold, or account for those costs through Stripe, the dashboard, settlement reports, or other platform tools.

GetBrovo does not store raw customer credit card numbers or CVV codes.

8.GetBrovo Service Fees and Platform Fees

GetBrovo may charge a service fee, platform fee, commission fee, setup fee, hardware fee, subscription fee, or similar fee for use of the platform.

Unless otherwise agreed in writing, GetBrovo may charge a service fee or platform fee on eligible online card orders, including pickup and delivery orders processed through the customer-facing online ordering system.

Phone orders, manual kitchen orders, dine-in orders, or other order types may be handled under separate fee settings or written arrangements.

GetBrovo fees help cover technology, platform operations, support, order tools, payment tools, marketing tools, and related services.

Service fees, platform fees, commission fees, setup fees, subscription fees, hardware fees, and similar GetBrovo fees are generally non-refundable, even if the Restaurant Partner later refunds the customer's food order, unless required by law or unless GetBrovo caused the issue through a platform error.

If the Restaurant Partner issues a full or partial refund to a customer, the Restaurant Partner remains responsible for the related card processing costs, third-party delivery costs, and GetBrovo service/platform fees unless GetBrovo approves otherwise in writing.

9.Orders, Refunds, Chargebacks, and Customer Issues

The Restaurant Partner is responsible for fulfilling orders accepted through GetBrovo.

The Restaurant Partner is primarily responsible for refunds, credits, replacements, and customer service issues related to:

• Food quality
• Missing items
• Wrong items
• Late preparation
• Allergies or special instructions
• Incorrect menu information
• Incorrect restaurant pricing
• Restaurant staff mistakes
• In-house delivery mistakes
• Customer complaints related to restaurant operations

The Restaurant Partner may process refunds through the GetBrovo dashboard if this feature is enabled.

GetBrovo may also process or assist with refunds through the super admin side when authorized by the Restaurant Partner, required due to a platform/payment error, or otherwise appropriate under the circumstances.

Chargebacks and payment disputes connected to the Restaurant Partner's orders are the responsibility of the Restaurant Partner, unless the dispute was caused directly by a GetBrovo platform error.

GetBrovo may help collect evidence or support a dispute response, but GetBrovo does not guarantee that a chargeback or dispute will be won.

10.Pickup, In-House Delivery, and Third-Party Delivery

The Restaurant Partner may offer:

• Pickup
• In-house delivery
• Third-party delivery through providers such as Uber Direct or DoorDash Drive

The Restaurant Partner is responsible for configuring pickup times, delivery settings, delivery zones, delivery fees, delivery availability, and any restaurant-covered delivery amounts.

GetBrovo may provide software tools to help manage these settings.

11.Uber Direct, DoorDash Drive, and Third-Party Delivery Terms

GetBrovo may allow Restaurant Partners to offer delivery through third-party delivery providers, including Uber Direct and DoorDash Drive.

When a Restaurant Partner enables or uses third-party delivery through GetBrovo, the Restaurant Partner understands and agrees that the delivery portion of the order may also be subject to the terms, policies, fees, service levels, refund rules, and operating rules of the applicable delivery provider.

This may include, without limitation:

• Uber Direct Terms: https://www.uber.com/legal/en/document/?country=united-states&name=uber-direct-api-terms-and-conditions
• Uber API Terms of Use: https://developer.uber.com/docs/riders/terms-of-use
• Uber Direct Refund Matrix: https://help.uber.com/merchants-and-restaurants/article/direct-merchant-refund-matrices
• DoorDash Drive Terms: https://help.doordash.com/en-us/merchants/article/merchant-terms-of-service-us-english-section-1-11
• DoorDash Drive Developer Terms: https://developer.doordash.com/en-US/terms/v2/1
• Any updated or replacement terms published by those providers

GetBrovo is not the delivery carrier, delivery driver, or logistics provider. GetBrovo helps connect the restaurant order to the selected delivery provider through the platform.

Delivery quotes, driver availability, pickup timing, delivery timing, tracking links, failed deliveries, driver delays, provider credits, and provider refunds may depend on the third-party delivery provider and its own terms.

If a delivery provider fails to pick up, delays delivery, cancels delivery, damages an item, loses an item, refuses a delivery, or creates another delivery issue, GetBrovo may help the Restaurant Partner review the issue and communicate through the platform or provider tools, but GetBrovo does not guarantee reimbursement unless GetBrovo caused the issue directly through a platform error.

The Restaurant Partner is responsible for preparing the order correctly, packaging it properly, providing an accurate pickup address, and making the order available to the delivery driver on time.

12.Delivery Quotes and Delivery Fee Settings

For third-party delivery, GetBrovo may request a real-time delivery quote from the selected delivery provider for each order.

Delivery cost may vary based on distance, provider availability, delivery provider pricing, timing, market conditions, delivery address, restaurant location, and other factors.

The Restaurant Partner may have settings to decide how delivery cost is handled, such as:

• Customer pays the full delivery cost
• Restaurant covers part of the delivery cost
• Restaurant covers the full delivery cost
• A flat fee is charged to the customer
• A custom delivery rule is applied

GetBrovo may provide the tools for these settings, but the Restaurant Partner is responsible for selecting the settings that work for its business.

13.Delivery Tracking and Customer Notifications

If a third-party delivery provider gives GetBrovo a tracking link or delivery status update, GetBrovo may display that tracking information or send it to the customer by SMS, email, or order tracking page.

Delivery times are estimates only and are not guaranteed.

For third-party delivery, customer "out for delivery" notifications should be based on provider status or webhook events when available. GetBrovo may update notification logic from time to time to improve accuracy and reduce customer confusion.

14.SMS, Email, and Customer Communications

GetBrovo may send or help the Restaurant Partner send transactional communications related to orders.

Transactional communications may include:

• OTP verification
• Order confirmation
• Payment link
• Receipt
• Ready for pickup
• Out for delivery
• Delivery tracking
• Order issue updates
• Account-related notices

These messages are related to order fulfillment, account security, or platform operation.

Marketing communications are different and require separate consent.

Marketing communications may include:

• Coupons
• Deals
• Loyalty offers
• Win-back campaigns
• Holiday campaigns
• New menu item promotions
• Restaurant announcements

The Restaurant Partner agrees not to send marketing SMS or promotional email through GetBrovo unless the customer has provided proper consent and has not opted out.

Promotional SMS checkboxes must not be pre-selected by default.

Promotional email checkboxes must not be pre-selected by default.

The Restaurant Partner is responsible for using marketing tools in compliance with applicable laws, including SMS and email marketing laws.

• Twilio Terms of Service: https://www.twilio.com/en-us/legal/tos
• Twilio Messaging Policy: https://www.twilio.com/en-us/legal/messaging-policy
• Twilio Acceptable Use Policy: https://www.twilio.com/en-us/legal/aup

GetBrovo may provide unsubscribe, STOP, HELP, opt-out, suppression, and consent tracking tools, but the Restaurant Partner remains responsible for using customer data lawfully.

15.Customer Data and Data Use

Customer data collected through GetBrovo may include names, phone numbers, emails, addresses, order history, delivery instructions, special instructions, allergy notes, marketing preferences, and related order information.

Customers retain rights over their personal data.

GetBrovo may use customer data to operate the platform, process orders, support payments, send order updates, provide customer support, prevent fraud, improve the platform, and support features selected by the Restaurant Partner.

The Restaurant Partner may access and use customer data for order fulfillment, customer service, and lawful marketing where proper consent exists.

The Restaurant Partner may not sell customer data, misuse customer data, export customer data for unrelated purposes, or send marketing messages to customers who have not consented or who have opted out.

Upon termination, GetBrovo may provide the Restaurant Partner with a reasonable customer data export where legally allowed and technically available, subject to customer privacy rights, fraud prevention, legal retention requirements, and platform policies.

16.Privacy Policy and Restaurant Privacy Notice

GetBrovo maintains its own Privacy Policy describing how GetBrovo collects, uses, shares, and protects information.

The Restaurant Partner is responsible for reviewing and complying with the GetBrovo Privacy Policy when using GetBrovo tools.

The Restaurant Partner may also maintain its own privacy policy or customer privacy notice. If the Restaurant Partner uses a privacy notice template provided by GetBrovo, the Restaurant Partner is responsible for reviewing it and making sure it is accurate for the Restaurant Partner's own business.

GetBrovo is not responsible for how the Restaurant Partner uses customer data outside the GetBrovo platform.

17.Loyalty, Coupons, Rewards, Referrals, and Promotions

GetBrovo may provide tools for loyalty programs, rewards, coupons, referrals, discounts, and promotional campaigns.

The Restaurant Partner is responsible for setting the terms of any promotion it offers, including eligibility, expiration date, discount amount, redemption limits, exclusions, and customer service handling.

Promotions have no cash value unless the Restaurant Partner states otherwise.

GetBrovo may suspend, limit, cancel, or adjust promotions if there is fraud, abuse, technical error, customer confusion, or a platform issue.

The Restaurant Partner is responsible for honoring valid promotions that it creates or approves.

18.Hardware: Tablet, Printer, and Equipment

The Restaurant Partner may be required to use a tablet, printer, or other equipment configured for the GetBrovo system so orders can be received, managed, and printed correctly.

Hardware may be purchased, rented, loaned, financed, or provided under a separate written arrangement.

Unless otherwise agreed in writing, if the Restaurant Partner purchases hardware from GetBrovo or through GetBrovo, the Restaurant Partner may have a 14-day return/refund window from the date of delivery, provided that the hardware is returned in good condition, with all required parts, and without damage beyond normal inspection use.

After the return window, hardware sales are generally final unless required by law or covered by an applicable manufacturer warranty.

The Restaurant Partner is responsible for damage, loss, theft, misuse, missing parts, or unauthorized modification of hardware after delivery.

If hardware is damaged, lost, stolen, not returned when required, or no longer functions due to misuse or damage, the Restaurant Partner may be responsible for repair cost, replacement cost, or other applicable charges.

If GetBrovo provides hardware under a loan, rental, or lease arrangement, the Restaurant Partner must return the hardware upon termination or cancellation unless GetBrovo agrees otherwise in writing.

GetBrovo may assist with setup, configuration, updates, and troubleshooting, but GetBrovo is not the manufacturer of the hardware unless specifically stated.

19.Platform Availability and Third-Party Services

GetBrovo uses third-party technology providers to operate parts of the platform. These providers may include cloud hosting, data storage, payment processing, SMS/email messaging, maps/address services, delivery integrations, domain/DNS services, analytics tools, app stores, and other infrastructure providers.

Examples may include services such as AWS or other cloud providers, Stripe, Twilio or other messaging providers, Google Maps or address tools, Uber Direct, DoorDash Drive, and similar third-party services.

GetBrovo will use commercially reasonable efforts to keep the platform available and operating properly. However, GetBrovo does not guarantee that the platform, online ordering, dashboards, payment processing, SMS/email messaging, delivery integrations, or related services will always be available, uninterrupted, error-free, or delay-free.

The Restaurant Partner understands that outages, delays, downtime, service interruptions, API failures, internet problems, payment processor issues, delivery provider issues, cloud provider issues, app store issues, or other third-party problems may affect the platform.

To the maximum extent permitted by law, GetBrovo is not responsible for lost sales, lost profits, missed orders, business interruption, customer complaints, reputation damage, or other indirect or consequential damages caused by third-party service failures, internet outages, provider downtime, scheduled maintenance, emergency maintenance, force majeure events, or issues outside GetBrovo's reasonable control.

The Restaurant Partner should maintain reasonable backup procedures, such as phone ordering, in-person ordering, POS access, or another internal process, in case the platform or any third-party service is temporarily unavailable.

GetBrovo may update, suspend, replace, or remove third-party integrations when needed for security, compliance, provider changes, pricing changes, service availability, or operational reasons.

20.Restaurant Content, Logos, Photos, and Reviews

The Restaurant Partner may provide logos, photos, menu descriptions, item images, business information, customer-facing text, videos, reviews, and other content.

The Restaurant Partner represents that it owns or has the right to use all content it provides to GetBrovo.

The Restaurant Partner gives GetBrovo permission to use, display, host, edit, resize, format, publish, and distribute this content as needed to operate and promote the Restaurant Partner's online ordering experience, website, app, dashboard, menu, marketing campaigns, and related GetBrovo services.

GetBrovo may also display "Powered by GetBrovo," GetBrovo branding, or similar references on restaurant ordering pages, receipts, emails, SMS, marketing pages, or platform materials unless otherwise agreed in writing.

21.Feedback and Suggestions

The Restaurant Partner may provide ideas, suggestions, feature requests, feedback, or recommendations to GetBrovo.

GetBrovo may use this feedback to improve, modify, market, or develop the platform without owing compensation, ownership, royalties, or other payment to the Restaurant Partner.

This section does not prevent GetBrovo from helping the Restaurant Partner with customer complaints or operational issues. It only means that suggestions and ideas shared with GetBrovo do not create ownership rights in GetBrovo's software, features, or business.

22.Alcohol, Tobacco, Cannabis, and Regulated Products

GetBrovo does not currently support alcohol, tobacco, cannabis, controlled substances, or other age-restricted or regulated products unless GetBrovo approves the product category in writing and the Restaurant Partner accepts any additional rules, verification requirements, provider terms, insurance requirements, or legal obligations.

The Restaurant Partner may not use GetBrovo to sell regulated products unless approved by GetBrovo in writing.

The Restaurant Partner is solely responsible for complying with all laws related to regulated products if GetBrovo ever approves such use.

23.Security and Prohibited Use

The Restaurant Partner agrees not to:

• Use GetBrovo for unlawful purposes
• Submit fake orders
• Abuse coupons, loyalty programs, referrals, or promotions
• Attempt to bypass platform fees
• Reverse engineer or copy GetBrovo software
• Scrape or harvest data without permission
• Share login credentials with unauthorized users
• Access another restaurant's data
• Upload malicious code or harmful content
• Use the platform in a way that harms GetBrovo, customers, delivery providers, payment providers, or other Restaurant Partners

GetBrovo may suspend or restrict access if GetBrovo believes the Restaurant Partner is misusing the platform, creating risk, violating this Agreement, or causing harm.

24.Term, Cancellation, and Termination

This Agreement begins when the Restaurant Partner accepts it or begins using GetBrovo.

Either party may terminate the relationship by giving written notice unless a separate written agreement states otherwise.

GetBrovo may suspend or terminate the Restaurant Partner's access immediately if:

• The Restaurant Partner violates this Agreement
• The Restaurant Partner fails to pay fees
• The Restaurant Partner misuses customer data
• The Restaurant Partner violates SMS/email marketing rules
• The Restaurant Partner creates excessive chargebacks
• The Restaurant Partner loses access to required Stripe services
• The Restaurant Partner violates law
• Continued service creates risk to customers, providers, GetBrovo, or the platform

Upon termination:

• The Restaurant Partner must stop using the platform
• Outstanding fees remain due
• Hardware must be returned if required by the applicable arrangement
• GetBrovo may provide a data export where legally allowed and technically available
• GetBrovo may retain records as needed for legal, tax, security, fraud, payment, or compliance purposes

25.Disclaimer of Warranties

The platform is provided "as is" and "as available."

GetBrovo does not guarantee that the platform will be uninterrupted, error-free, secure, or always available.

GetBrovo does not guarantee any specific number of orders, sales, customers, marketing results, delivery results, search ranking, conversion rate, or business outcome.

The Restaurant Partner uses the platform at its own risk.

26.Limitation of Liability

To the maximum extent permitted by law, GetBrovo will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost sales, lost revenue, lost customers, lost goodwill, business interruption, data loss, or reputation damage.

To the maximum extent permitted by law, GetBrovo's total liability for any claim related to this Agreement or the platform will not exceed the amount of GetBrovo platform fees paid by the Restaurant Partner to GetBrovo during the three months before the event giving rise to the claim.

This limitation applies regardless of the legal theory, including contract, tort, negligence, strict liability, or otherwise.

Some jurisdictions may not allow certain limitations, so some limitations may not apply.

27.Indemnification

The Restaurant Partner agrees to defend, indemnify, and hold harmless GetBrovo, its owners, officers, employees, contractors, affiliates, and service providers from claims, damages, losses, liabilities, costs, and expenses arising out of or related to:

• The Restaurant Partner's food, beverages, ingredients, preparation, packaging, or delivery
• Food safety issues
• Allergies or special instructions
• Incorrect menu information
• Incorrect tax settings
• Refunds, chargebacks, or payment disputes
• Restaurant staff or driver conduct
• In-house delivery operations
• Marketing messages sent by or for the Restaurant Partner
• Misuse of customer data
• Violation of this Agreement
• Violation of law
• Content, photos, logos, or materials provided by the Restaurant Partner

28.Governing Law and Dispute Resolution

This Agreement is governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law rules.

The parties agree to first try to resolve disputes informally by contacting each other in writing.

If a dispute cannot be resolved informally, the dispute may be handled through binding arbitration or another dispute resolution process as set forth in a separate legal policy or written agreement.

29.Changes to This Agreement

GetBrovo may update this Agreement from time to time.

GetBrovo may notify the Restaurant Partner by posting updated terms, sending an email, showing a dashboard notice, or using another reasonable method.

Continued use of the platform after the updated Agreement becomes effective means the Restaurant Partner accepts the updated Agreement.

If the Restaurant Partner does not agree to the updated Agreement, the Restaurant Partner must stop using the platform.

30.Contact Information

Questions about this Agreement may be sent to:

GetBrovo LLC
Mailing Address: 164 Davis Road, Westport, MA
Email: [email protected]
Website: growbrovo.com

31.Restaurant Partner Acceptance

By accepting this Agreement, the Restaurant Partner confirms that:

• The person accepting is authorized to bind the Restaurant Partner
• The Restaurant Partner has reviewed and agrees to this Agreement
• The Restaurant Partner understands its responsibilities for menu, food, tax, refunds, delivery, customer service, and marketing compliance
• The Restaurant Partner agrees to use GetBrovo according to this Agreement

32.Website, Domain, Content, and Platform Ownership

GetBrovo may create, host, connect, or manage a restaurant website, online ordering page, branded ordering experience, app experience, or related digital page for the Restaurant Partner.

The Restaurant Partner keeps ownership of its own restaurant name, logo, trademarks, menu content, food photos, business information, and other materials that the Restaurant Partner provides to GetBrovo, as long as the Restaurant Partner owns or has the right to use those materials.

The Restaurant Partner may also own or control its own domain name if the domain is registered in the Restaurant Partner's name or account. GetBrovo may help connect, configure, or point the domain to the GetBrovo system, but this does not transfer ownership of the GetBrovo platform, software, code, templates, dashboard, checkout flow, ordering system, automation tools, or other GetBrovo technology to the Restaurant Partner.

All GetBrovo software, source code, dashboard tools, kitchen tools, checkout system, ordering logic, templates, designs, workflows, integrations, documentation, platform improvements, and related technology remain owned by GetBrovo or its licensors.

GetBrovo grants the Restaurant Partner a limited, non-exclusive, non-transferable, revocable license to use the GetBrovo-powered website, ordering system, dashboard, and related tools during the term of the relationship and only for the Restaurant Partner's business use.

This Agreement does not sell, assign, or transfer any GetBrovo intellectual property to the Restaurant Partner.

If the relationship ends, the Restaurant Partner may request export of its restaurant-owned content and customer data where legally allowed and technically available. However, the Restaurant Partner does not receive ownership of GetBrovo's code, platform, templates, ordering system, dashboard, automations, or proprietary technology.

GetBrovo may display "Powered by GetBrovo" or similar branding on restaurant websites, ordering pages, receipts, emails, SMS messages, or customer-facing pages unless GetBrovo agrees otherwise in writing.