GetBrovo Platform Terms

1.Overview

GetBrovo provides technology that helps restaurants accept and manage direct online orders.

The Platform may allow customers to:

• View restaurant menus
• Place pickup or delivery orders
• Pay online
• Receive order updates
• Save customer information for future orders
• Use coupons, loyalty, or rewards
• Receive delivery tracking when available
• Communicate with the restaurant about an order

GetBrovo provides the technology. The restaurant sells and prepares the food.

2.GetBrovo Is Not a Restaurant

GetBrovo is not a restaurant, food preparation business, catering business, kitchen operator, or food safety inspector.

Restaurants using GetBrovo are independent businesses. Each restaurant is responsible for its own food, menu, pricing, ingredients, allergens, preparation, packaging, taxes, customer service, refunds, and compliance with applicable laws.

GetBrovo does not prepare food, inspect food, verify ingredients, confirm allergy information, control kitchen operations, or guarantee the quality or safety of food.

If you have questions about ingredients, allergens, food safety, cross-contamination, special instructions, or dietary needs, you should contact the restaurant directly before placing your order.

3.GetBrovo Is Not a Delivery Service

GetBrovo is not a delivery company, delivery carrier, or employer of delivery drivers.

Delivery orders may be fulfilled by:

• The restaurant's own drivers
• Third-party delivery providers such as Uber Direct or DoorDash Drive
• Other delivery providers or services selected by the restaurant or made available through the Platform

Delivery times are estimates only and are not guaranteed.

GetBrovo may help route delivery orders, request delivery quotes, show delivery fees, send tracking links, or display delivery status updates, but GetBrovo does not control driver availability, traffic, weather, delivery routes, pickup timing, or provider operations.

4.Eligibility

You must be legally able to use the Platform and place an order.

If you place an order on behalf of another person, business, or organization, you confirm that you are authorized to do so.

You agree not to use the Platform for unlawful, fraudulent, abusive, or harmful purposes.

5.Accounts, Phone Verification, and Registration

Some features may require you to provide your name, phone number, email address, delivery address, or other information.

GetBrovo may use phone verification, including one-time password codes ("OTP"), to verify your phone number, protect your account, prevent fraud, and support order communication.

You are responsible for providing accurate information and keeping your phone number, email address, and delivery address correct.

If your information is wrong, your order may be delayed, cancelled, sent to the wrong address, or impossible to complete.

You may request account deletion or data deletion as described in our Privacy Policy, subject to legal, payment, fraud prevention, security, and operational recordkeeping requirements.

6.Orders and Purchases

When you place an order through a GetBrovo-powered ordering page, you are placing the food order with the restaurant, not with GetBrovo.

The restaurant is responsible for accepting, preparing, packaging, and fulfilling the order.

Before placing an order, you are responsible for reviewing:

• Items selected
• Sizes
• Modifiers
• Special instructions
• Pickup or delivery method
• Delivery address
• Estimated time
• Taxes
• Fees
• Tip
• Final total

Once an order is submitted, the restaurant may begin preparing it immediately.

7.Prices, Taxes, and Fees

Restaurants are responsible for setting menu prices, item availability, tax settings, delivery settings, and order rules.

Taxes shown at checkout are based on restaurant settings and applicable order details. GetBrovo provides technology tools, but GetBrovo does not provide tax advice and does not guarantee that the restaurant's tax settings are correct.

Some orders may include taxes, delivery fees, service fees, platform fees, small order fees, processing-related fees, tips, or other charges shown before checkout.

A GetBrovo service fee may apply to eligible online card orders. This fee helps support the online ordering platform, customer support, technology, payment tools, messaging tools, and related services.

Service fees, platform fees, and similar GetBrovo fees are generally non-refundable, even if the restaurant later refunds part or all of the food order, unless required by law or unless GetBrovo caused the issue through a platform error.

8.Payments

Online payments are processed through third-party payment services such as Stripe. GetBrovo does not store your full raw credit card number or CVV.

By placing an online order, you authorize the restaurant, GetBrovo, Stripe, and any applicable payment processor to charge your selected payment method for the order total shown at checkout.

The order total may include food, beverages, taxes, delivery fees, tips, service fees, and other displayed charges.

Payment approval does not guarantee that the restaurant will accept or complete the order. If an order is cancelled or adjusted, any refund or adjustment will be handled according to the restaurant's refund rules, payment processor rules, provider rules, and these Terms.

9.Pickup Orders

For pickup orders, the restaurant is responsible for preparing the order and making it available at the pickup location.

You are responsible for going to the correct restaurant location and picking up your order at or around the estimated time.

Pickup times are estimates and may change based on restaurant volume, staffing, kitchen delays, or other circumstances.

10.In-House Delivery

If the restaurant provides in-house delivery, the restaurant is responsible for its own delivery staff, delivery operations, delivery zones, delivery timing, and delivery customer service.

GetBrovo may provide tools for the restaurant to manage delivery orders, delivery zones, delivery fees, and delivery status updates, but GetBrovo does not employ or supervise the restaurant's drivers.

11.Uber Direct, DoorDash Drive, and Third-Party Delivery

Some delivery orders may be fulfilled by third-party delivery providers, including Uber Direct and DoorDash Drive.

When third-party delivery is used, the delivery portion of your order may also be subject to the applicable provider's terms, policies, fees, refund rules, service levels, and operating rules.

This may include:

• Uber Direct Terms
• DoorDash Merchant Terms of Service
• Any updated or replacement terms published by those providers

GetBrovo is not the delivery provider. GetBrovo helps connect the restaurant order to the selected provider through the Platform.

Driver availability, pickup timing, delivery timing, tracking links, failed deliveries, driver delays, delivery cancellations, delivery credits, and delivery refunds may depend on the provider and its own rules.

If a delivery provider gives GetBrovo a tracking link or delivery status update, GetBrovo may send that information by SMS, email, or order tracking page.

12.Refunds, Cancellations, and Order Issues

Refund decisions related to food, missing items, incorrect items, food quality, allergies, preparation delays, restaurant errors, or restaurant customer service are primarily the restaurant's responsibility.

GetBrovo may help process, support, or coordinate refunds through the Platform when authorized by the restaurant, required due to a platform/payment error, or otherwise appropriate.

Third-party delivery issues may be reviewed according to the applicable delivery provider's policies.

GetBrovo does not guarantee that a restaurant or delivery provider will approve a refund, credit, or reimbursement.

If you believe there is a problem with your order, you should contact the restaurant as soon as possible.

13.Allergens, Ingredients, and Special Instructions

Restaurants are responsible for ingredients, menu descriptions, allergy information, preparation methods, packaging, and cross-contamination controls.

GetBrovo does not verify ingredient lists, allergens, food labels, or kitchen practices.

Special instructions submitted through the Platform are sent to the restaurant, but GetBrovo does not guarantee that the restaurant can or will follow every special instruction.

If you have a serious allergy or dietary restriction, contact the restaurant directly before ordering.

14.SMS, Email, and Order Communications

GetBrovo and/or the restaurant may send transactional communications related to your order or account.

Transactional messages may include:

• OTP verification codes
• Order confirmations
• Payment links
• Receipts
• Ready for pickup messages
• Out for delivery messages
• Delivery tracking links
• Account or support updates

These messages are related to your order, account, security, or Platform operation. Message and data rates may apply.

15.Marketing Consent

Marketing communications are separate from transactional order messages. See Twilio Messaging Policy.

Marketing messages may include:

• Coupons
• Deals
• Loyalty offers
• Win-back campaigns
• Holiday offers
• New menu promotions
• Restaurant announcements

GetBrovo and the restaurant should only send promotional SMS or promotional email when you have provided the required consent and have not opted out. Promotional SMS and promotional email checkboxes should not be pre-selected by default.

You may opt out of promotional SMS by replying STOP, where supported. You may request help by replying HELP, where supported. You may opt out of promotional emails through the unsubscribe link or other provided method.

Opting out of marketing messages may not stop transactional order messages that are necessary to complete or update your order.

16.Loyalty, Rewards, Coupons, and Promotions

Restaurants may offer loyalty programs, rewards, coupons, referral offers, discounts, or promotions through the Platform.

Promotions may have conditions, expiration dates, limits, exclusions, or restrictions.

Rewards, loyalty credits, coupons, and promotional offers have no cash value unless the restaurant states otherwise.

GetBrovo or the restaurant may cancel, modify, limit, or refuse a promotion if there is fraud, abuse, mistake, technical issue, customer confusion, or violation of these Terms.

17.Future Creator, Cookie, and Tracking Features

GetBrovo may offer or test creator campaigns, referral tracking, attribution tools, cookies, pixels, analytics, or similar features.

These tools may help restaurants understand where orders come from, measure promotions, reward creators, improve marketing, or improve the Platform.

Any use of these tools will be subject to the GetBrovo Privacy Policy and any additional notices or settings made available.

18.Authorization to Use the Platform

GetBrovo gives you a limited, non-exclusive, non-transferable, revocable right to use the Platform for personal ordering and related lawful purposes.

You may not copy, reverse engineer, scrape, resell, misuse, interfere with, or attempt to access any part of the Platform that you are not authorized to access.

All rights not expressly granted are reserved by GetBrovo.

19.Ownership and Proprietary Rights

The Platform, including its software, design, checkout flow, ordering system, dashboards, workflows, technology, branding, text, graphics, and related materials, is owned by GetBrovo or its licensors.

Restaurants keep ownership of their own restaurant names, logos, menus, photos, and other content they provide, subject to permissions needed to display and operate their ordering experience.

Using the Platform does not give you ownership of GetBrovo technology or intellectual property.

20.Third-Party Services and Platform Availability

GetBrovo uses third-party technology providers to operate parts of the Platform. These providers may include cloud hosting, data storage, payment processing, SMS/email messaging, maps/address services, delivery integrations, domain/DNS services, analytics tools, app stores, and other infrastructure providers.

Examples may include AWS or other cloud providers, Stripe, Twilio or other messaging providers, Google Maps or address tools, Uber Direct, DoorDash Drive, and similar third-party services. See also the AWS Service Terms and Google Maps Platform Terms.

GetBrovo will use commercially reasonable efforts to keep the Platform available and operating properly. However, GetBrovo does not guarantee that online ordering, payments, dashboards, SMS/email messaging, tracking links, delivery integrations, or related services will always be available, uninterrupted, error-free, or delay-free.

Outages, delays, downtime, API failures, internet problems, payment processor issues, provider issues, restaurant issues, app store issues, or other circumstances outside GetBrovo's reasonable control may affect the Platform.

To the maximum extent permitted by law, GetBrovo is not responsible for lost sales, lost profits, missed orders, customer complaints, reputation damage, or other indirect or consequential damages caused by third-party service failures, internet outages, provider downtime, maintenance, force majeure events, or issues outside GetBrovo's reasonable control.

21.User Content, Reviews, and Feedback

You may submit information, reviews, comments, messages, instructions, photos, or other content through the Platform.

You are responsible for the content you submit.

You grant GetBrovo permission to use, host, display, process, transmit, and share your content as needed to operate the Platform, process orders, support restaurants, provide customer service, prevent fraud, and improve the Platform.

If you provide feedback, ideas, suggestions, or feature requests, GetBrovo may use them without owing compensation, ownership, royalties, or other payment.

22.Prohibited Conduct

You agree not to:

• Place fake orders
• Use stolen payment information
• Abuse refunds, chargebacks, coupons, rewards, or promotions
• Interfere with the Platform
• Attempt unauthorized access
• Scrape, copy, or harvest Platform data
• Upload malicious code
• Harass, threaten, or abuse restaurant staff, drivers, customers, or GetBrovo staff
• Use the Platform for unlawful purposes
• Misrepresent your identity or order information

GetBrovo may suspend, block, cancel, or limit access if we believe there is fraud, abuse, security risk, policy violation, or harm to GetBrovo, restaurants, providers, or other users.

23.Account Deletion and Termination

You may stop using the Platform at any time.

You may request account deletion or data deletion as described in our Privacy Policy.

GetBrovo may suspend or terminate access to the Platform if you violate these Terms, misuse the Platform, create risk, commit fraud, abuse promotions, or violate applicable law.

Certain information may be retained as needed for legal, payment, fraud prevention, tax, security, support, or operational purposes.

24.Disclaimers; No Warranties

The Platform is provided "as is" and "as available."

GetBrovo does not guarantee that the Platform will always be available, secure, accurate, uninterrupted, or error-free.

GetBrovo does not guarantee:

• Food quality
• Food safety
• Restaurant performance
• Restaurant timing
• Delivery timing
• Driver availability
• Provider availability
• Promotions
• Specific savings
• Specific results
• Error-free order processing

You use the Platform at your own risk.

25.Limitation of Liability

To the maximum extent permitted by law, GetBrovo will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost sales, lost revenue, lost goodwill, lost data, business interruption, customer complaints, food issues, delivery issues, or reputation damage.

To the maximum extent permitted by law, GetBrovo's total liability for any claim related to these Terms, the Platform, or an order will not exceed the greater of:

• The GetBrovo service fee paid in connection with the specific order giving rise to the claim; or
• $50

Some jurisdictions may not allow certain limits, so some limitations may not apply.

26.Indemnity

You agree to defend, indemnify, and hold harmless GetBrovo, its owners, officers, employees, contractors, affiliates, and service providers from claims, losses, damages, liabilities, costs, and expenses arising out of or related to:

• Your misuse of the Platform
• Your violation of these Terms
• Fraudulent orders
• Payment disputes caused by your actions
• Content you submit
• Your violation of law
• Your dispute with a restaurant, driver, delivery provider, or other third party, except to the extent caused by GetBrovo's own platform error or unlawful conduct

27.Changes to These Terms

GetBrovo may update these Terms from time to time.

Updated Terms may be posted on the Platform, sent by email, displayed in checkout, or provided by another reasonable method.

Your continued use of the Platform after the updated Terms become effective means you accept the updated Terms.

28.Privacy Policy and Additional Terms

Your use of the Platform is also subject to the GetBrovo Privacy Policy.

Some features may be subject to additional terms, provider terms, restaurant terms, delivery provider terms, payment processor terms, or promotional rules.

If additional terms apply, they become part of your use of the applicable feature.

29.Electronic Communications

By using the Platform, you agree that GetBrovo and/or the restaurant may communicate with you electronically, including by email, SMS, order page, dashboard, or other digital method.

Electronic communications may satisfy any legal requirement that a communication be in writing, where permitted by law.

30.Governing Law and Dispute Resolution

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law rules.

The parties agree to first try to resolve disputes informally by contacting each other.

Any dispute resolution, arbitration, venue, or court process may be further described in additional terms or updated legal terms.

31.Contact Information

Questions about these Terms may be sent to:

GetBrovo LLC

Mailing Address: 164 Davis Road, Westport, MA

Email: [email protected]

Website: growbrovo.com

Contact: 7749554171