Straight Answers to the Questions Restaurant Owners Actually Ask.

No. In the current launch offer the restaurant pays $0 monthly platform subscription and $0 restaurant platform commission. The online customer pays a 5% GetBrovo platform service fee on the eligible online-card food subtotal at checkout. The 5% platform service fee does not apply to tax, restaurant tips or delivery charges, and phone orders, dine-in orders and orders entered manually by the restaurant or kitchen are not subject to it. Card processing fees are charged separately by Stripe. Hardware and third-party delivery may also have separate costs. The restaurant-branded ordering app and its initial deployment are included in the current GetBrovo launch offer at no additional GetBrovo platform charge. Everything is explained and agreed in writing before the restaurant starts.

In the current launch offer the restaurant pays $0 monthly platform subscription and $0 restaurant platform commission. The online customer pays a 5% GetBrovo platform service fee on the eligible online-card food subtotal. The 5% platform service fee does not apply to tax, restaurant tips or delivery charges, and phone orders, dine-in orders and orders entered manually by the restaurant or kitchen are not subject to it. Card processing fees are charged separately by Stripe. Hardware and third-party delivery are separate costs. Everything is agreed with you before you start, so there are no surprises later.

No. The 5% platform service fee is paid by the online customer at checkout on the eligible online-card food subtotal, and the restaurant pays $0 platform commission. We go through exactly how it works with you before you start.

Because they genuinely depend on your area, your kitchen and what you already own. We would rather give you accurate numbers in a short conversation than post figures that turn out to be wrong for your restaurant.

Message us and we will walk you through the current terms in plain language before you commit to anything. Our Policies page has more detail.

That is fine. We set up what makes sense for your restaurant and price that.

Most restaurants are live in roughly one to two weeks. It depends mainly on menu size and how quickly we can collect photos and details from you. That is a normal range rather than a guarantee.

Your menu with prices and options, photos where you have them, your hours and service areas, your branding, and a bit of your time to review things before launch.

No. We build and configure it around your restaurant. You are not handed an empty website tool.

Yes. If you already own a domain, your GetBrovo site can be set up on it.

No. Plenty of restaurants keep marketplace listings for discovery while building direct ordering for the customers they already have.

Menu changes, promotions and seasonal updates are part of running the system. You do not need to learn website software to make changes.

No. Ordering works in a phone browser. The branded Restaurant App is an option for regulars, not a requirement.

Yes. Options, add-ons and special requests are built into the item, so the ticket that reaches your kitchen is already correct.

Yes. Card payment is part of the ordering flow.

Both. You can also run pickup only if that is how your restaurant works.

Menu updates are a normal part of the system. Prices, items and availability can be kept current.

It sits inside your ordering experience and answers customer questions about your menu — what comes on a dish, which item is spicier, whether something can be made without onions, what feeds two people — and helps them get to a finished order.

It works from your restaurant's menu and the information set up for your restaurant, rather than answering generically.

Yes. The AI Ordering Assistant works by text or by voice, and both work off the same menu. If you would rather not show the assistant on your ordering at all, we can turn it off for your restaurant.

No. It handles menu questions during ordering so your team is not answering the same three questions on the phone during a rush.

Local content creators come to your restaurant, film your food, and post it to the audience they already have in your area. It is how people discover you.

No. Most of it is about the food. Owners and staff on camera often do well, but it is not required.

Very little. The creator visits, orders, films and edits. Your part is agreeing what gets featured.

Often yes, and that is a big part of why it works inside GetBrovo. It depends on the agreement with each creator, which we handle as part of setting up the campaign.

We do not publish invented numbers. Results depend on your food, your area, the creators involved and what happens after someone discovers you.

Messages are triggered by what a customer actually did — ordering for the first time, going quiet for 30 days, having a birthday — rather than you remembering to send something.

We set the core automations up with you, wording included. You can change anything and add your own campaigns.

From people ordering directly with you. It is ordinary restaurant customer information, not data bought from somewhere else.

Yes. Marketing messages include the ability to stop receiving them, and messaging follows the applicable rules for text and email marketing.

Because orders happen directly with you, the customer relationship stays with your restaurant. Message us for the specific terms.

You have three options: pickup, your own drivers, or last-mile delivery through a connected partner. Uber Direct is available today.

Not yet. It is coming soon. We are not going to describe it as if you could switch it on today.

Yes. Direct orders flow into your existing delivery operation. You can also mix, using your drivers for close addresses.

Commonly the customer pays a delivery charge. It is separate from the service fee on the order.

That depends on the delivery partner's coverage in your area. Send us your address and we will confirm.

It appears on your kitchen screen and can print at the station, with customizations attached to the item rather than buried in a note.

Not necessarily. Some kitchens print tickets and never use a screen. We set it up around how your line already works.

Usually a tablet and a printer, plus a reliable internet connection. What you actually need depends on your kitchen.

Tell us what you currently run and we will give you a straight answer about what works today. We are not going to claim integrations that do not exist.

Message us. The fastest way to reach a person is through Messenger, and that is the same place you can ask questions before joining.

Getting orders into your kitchen reliably is the point of the whole system, so this is not something we leave you to sort out on your own.

Yes. Menu updates and changes are part of running the system with you.

Send it to us on Messenger. If we do not know the answer we will tell you that rather than guessing.